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VAHE KATROS
Vahe Katros helps retailers with projects involving multi-channel retailing and customer experience innovation.
Vahe has close to twenty years supporting the leading edge of retail and experience with all kinds of retailers.
Services
• Human centered design and innovation workshops
• Innovation incubation and concept development
• Expert web site reviews
• Store tours led by retail executives
• Competitive analysis
• Develop of customer research plans
• Surveys, focus groups, shop alongs, mystery shopping
• Contextual activity analysis, behavior maps, stakeholder analysis
• Business intelligence options and support
• Assistance communicating to your internal audiences
• Behavior maps, video journals, interaction analysis
• Storyboards, videos, persona tools
• Multi-channel fulfillment and technical gap analysis
• Store design impact analysis
Resources
• Web Designers
• Ethnographers
• Store Designers
• Experience Designers
• Interaction Designers
Vahe Katros Consulting
650.326.4577
100 Hamilton
Palo Alto, CA 94301
vkatros@mac.com
-> Vahe Katros - Retail Experience
-> "A long-standing CRM expert shares his insight" - Retail Technology Quarterly, January 2005: VaheKatros-RetailTech-CRM.pdf
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